Return & Refund Policy


To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by email ask@kalailiquor.com. Thank you so much!


If you received order that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that you received the wrong order. You may come to pick up or ask us to redeliver for free*. Please see our redeliver policy below.


In the rare occasion that you do not receive order that is on your receipt, we will make the rider it up to you. Please call us as soon as you notice that we missed any order items in your order.we will redeliver it for free*. Please see our redeliver policy below.


We understand that everyone is waiting for the order  we promise we’re trying our best to get the order deliver to you as quickly as we can! In the rare occasion something can occur out of our hands that delays our rider and drivers — we sincerely apologize if this occurs.


If your original order was received wrongly due to our fault, we can redeliver to the same address only. We will send out the corrected orderas quickly as possible but cannot guarantee an exact delivery time. We cannot provide refunds on the original delivery charge. No additional delivery fees will incur. Our drivers and Riders strive to provide great customer service, but please direct any questions or concerns to the manager on duty by calling or by email ask@kalailiquor.com

Our online store operate 24 hr , delivery start from everyday 10am to 2am next day morning from Monday to Sunday and include *Public Holidays. For order placed after 2am delivery will be on next day morning.

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